Emirates SkyCargo, the cargo division of the world’s largest international airline, has launched eQuote, a cutting-edge digital tool designed to enhance customer interactions with the airline’s cargo services.
This launch marks a significant milestone in Emirates SkyCargo’s push towards digitization, aiming to improve customer experience, operational efficiency, and flexibility across global markets.
Integrated into the e-SkyCargo platform, eQuote provides customers with a 24/7 self-service tool to request and manage spot quotations.
This user-friendly interface offers real-time data for seamless bookings, catering to various cargo types, from pharmaceuticals to luxury vehicles under the Emirates Wheels portfolio.
“Accelerating digital transformation is key to staying ahead of evolving supply chain demands,” said Matthew Scott, Vice President of Pricing and Interline at Emirates SkyCargo.
“eQuote enhances our digital offerings, giving customers greater control while ensuring the world-class service we’re known for.”
Emirates SkyCargo’s digitization strategy has resulted in over 60% of bookings being made digitally, reflecting the industry’s shift towards smarter logistics solutions.
The airline’s integration with leading platforms like WebCargo, cargo.one, CargoAi, and CargoWise has expanded its digital reach.
Partnerships with global logistics leaders such as Kuehne+Nagel and DB Schenker further enhance accessibility, enabling faster, more efficient bookings through direct host-to-host connectivity.
The eQuote launch complements other improvements, including a revamped e-SkyCargo portal and redesigned SkyCargo.com website, offering intuitive navigation, mobile-friendly designs, and updated resources tailored to specific cargo needs.
As digitization reshapes the air freight sector, Emirates SkyCargo aims to leverage real-time booking data and advanced analytics to optimize operations, ensuring the airline remains a trusted partner in global supply chains.
With innovations like eQuote, Emirates SkyCargo continues to set new standards in customer service and operational excellence, reinforcing its leadership in the air cargo industry.
