The introduction of the Malaysia Maritime Single Window (MMSW) system at Port Klang earlier this month has significantly alleviated congestion at one of Asia’s major ports, which had been struggling with volume spikes caused by disruptions in maritime traffic through the Red Sea.
Prior to the MMSW’s launch on February 17, Port Klang had faced operational challenges due to an influx of container vessels rerouting around the Cape of Good Hope.
In June, delays reached nearly 40 hours, and in April, vessels faced delays of up to 20 hours, with an average delay of about 10 hours.
To address these issues, the Port Klang Authority (PKA) took steps to optimize operations, such as diverting vessels between terminals and investing in new equipment to reduce yard congestion.
Despite these efforts, the port continued to battle delays until the implementation of the MMSW system.
Industry sources report that the MMSW, developed by Kale Logistics Solutions, has drastically reduced vessel processing times from several days to just hours.
This improvement is attributed to the real-time data and transparency offered by the digital platform, which streamlines the clearance process.
An official release from the PKA stated, “The ship clearance system has been a game-changer for us. Transitioning from a manual, time-consuming process to a seamless digital platform has significantly improved efficiency and reduced clearance times.”
The MMSW system has digitally transformed operations at Port Klang, Malaysia’s largest port, which is located on the Malacca Strait—home to the world’s second-busiest shipping lane. Port Klang handles approximately 11,000 vessels annually.
Looking ahead, further phases of the MMSW project will expand the system to more ports across the country.
Kale Logistics Solutions’ co-founder and director, Vineet Malhotra, praised the progress, saying, “I am proud to see how the system has helped Malaysian trade, with Malaysian ports reporting over 30 million TEUs last year, a 10% increase compared to 2023.”
Malhotra further highlighted Port Klang’s ambitious goals, stating, “The improvements already seen at Port Klang speak volumes about the potential of this collaboration, especially as the port aims to handle 15 million TEUs by 2025.”
